Please follow the steps below to file your Yahoo!'s Buyer Protection Program complaint: Register your complaint. Many disputes between buyer and seller are simple misunderstandings. You must wait at least 25 days after the close of auction before you can register a complaint. Once the complaint has been submitted, the seller is notified of your complaint by e-mail. At that point, you should try to resolve the dispute with the seller directly. Buyers have incentive to resolve the dispute in order to avoid using one of their limited claims (only two (2) claims per buyer during their lifetime). Sellers have incentive to resolve the issue in order to protect, or even improve, their rating. Try to resolve your complaint by communicating directly with the seller. The Buyer and Seller have a five day period to communicate and resolve the issue. If after five days, the issue is not resolved, you may submit a claim. Update the status of your complaint. To update your complaint, and start the claim filing process, return to the closed auction page, accessible through the "Won" tab on My Auctions. Provide additional information documenting your communications with the seller, or cancel your complaint if you have resolved the dispute. Once the claim form is complete, you need to print the final form and mail it to cynoSure Financial, our claims administrator, along with all relevant documentation (printed closed item page, proof of payment, photographs, etc.). Incomplete or illegible claim forms will not be accepted. Send your claim to cynoSure Financial, Yahoo!'s Claims Administrator. In order for your claim to be valid, you must file it within 60 days after the close of auction. This means that your claim form and all required information or supporting documentation must be postmarked by the 60th day after the close of auction. As they investigate to determine whether fraud has been committed, cynoSure Financial will contact the buyer for proof that payment was made, and will contact the seller for proof of shipment. As a buyer, it is a good idea to use a method of payment that enables you to document your payment (i.e. Yahoo's PayDirect, postal money order, personal check, etc.). Please keep in mind that payments sent with a wire transfer, to a post office box or to an international location are not covered. As a seller, it is a good idea to use a shipping method that provides proof of shipment such as a tracking number. Don't forget to keep your receipts. A claim administrator will contact you to let you know the results of the investigation within 45 days from the date your claim is received.

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